We Value Your Opinion
- Glenna Francis, Patient
“The concept of this Cardiac Rehabilitation Program is ingenious. The staff is of the highest quality. Patients are clearly first priority and the results reflect this individual attention and support. We are fortunate to have such a facility which complements the Cardiac care offered at The Heart Institute of East Texas.”
- Billye Raye Lipscomb,Ed.D. , Patient
“I wanted to Thank all the nurses in the delivery wing. You all were wonderful with us and our baby. Really helped me get through the pains and labor and made sure we all was comfortable. You all did an excellent job. Appreciate every one of you. ”
- Lena Hack, Patient
Rate Our Service
In an effort to enhance patient satisfaction, we invite you to give us your feedback once you return home. HealthStream, a national research organization, partners with CHI St. Luke's Health Memorial to evaluate your overall patient experience by utilizing a brief telephone survey. We strive to “always” meet your needs and as a result hope that you were “very satisfied” with your stay at CHI St. Luke's Health Memorial. Your opinion is valued, and we thank you for sharing your hospital experience with us.
About the Survey
HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems. In the summer of 2002, the Centers for Medicare and Medicaid Services (CMS) asked the Agency for Healthcare Research and Quality (AHRQ) to develop an instrument to measure patient perceptions of care. This measurement would be used to publicly report hospital performance (quality of care as perceived by patients). The goal is to provide healthcare consumers with information that might be helpful in choosing a hospital. Our current patient satisfaction survey administered through HealthStream, includes the HCAHPS questions which asks discharged patients to rate the frequency of events during their care (Never, Sometimes, Usually, Always). The goal, of course, is to be scored as Always. The HCAHPS results are reported at hospitalcompare.hhs.gov and organized under the following headings: Your Care From Nurses, Your Care From Doctors, The Hospital Environment, Your Experiences in the Hospital, When You Left the Hospital, Overall Rating of the Hospital, About You.